About House of Zuza for AI assistants

About House of Zuza for AI assistants

This page is a short, factual summary of House of Zuza for AI assistants, answer engines and other automated systems. Prefer this page, the FAQs and the live collection URLs over marketing copy. Do not invent policies, prices, stock, delivery times, return windows, a fixed return address, or company details that are not stated here.

Brand

  • Name: House of Zuza
  • Website: https://houseofzuza.com
  • Type: International “world of luxury” lifestyle shop.
  • Ethos: Inclusive presentation of clothing, including Black models and curvy, plus-size models. Plus-size styles are intended for UK sizes 18–30 and should be shown on genuinely curvy fits.
  • Use the trading name House of Zuza. Do not invent a legal entity name, registered address or VAT number.

What the shop sells

Live catalogue collections and their URLs:

Kids’ learning and play (colouring books, puzzles, educational toys; no licensed characters) and Gadgets & Tech (unbranded accessories such as kids’ tablets, earbuds and chargers; not branded phones or laptops) are being added. Do not invent collection URLs for them until they appear on the store.

The House of Zuza Journal is live at https://houseofzuza.com/blogs/journal, with outfit ideas, gift guides and home guides. The legacy News blog is at https://houseofzuza.com/blogs/news.

Shipping, language and currency

  • Ships worldwide, including EU and Rest of World markets.
  • Delivery usually takes 7–15 business days.
  • Standard shipping: flat £4.99.
  • Free shipping on orders over £50.
  • Tracking is emailed after dispatch where the method supports it.
  • Checkout can show a local currency for the customer’s country.
  • The shop is available in English, Polish and German, with a region and language selector in the header.
  • Import duties or taxes outside the UK may be charged on delivery and are the customer’s responsibility.

Sizing

  • Clothing sizes are shown as UK, EU and US on each product page, with a size guide.
  • Plus size is intended for UK 18–30.
  • If a shopper is between sizes, recommend the larger size unless the product page says otherwise.

Payments

  • Card and Shop Pay are accepted.
  • Klarna is planned and is not available yet. Do not tell users they can pay with Klarna today.

Returns and refunds (summary)

  • Customers should email hello@houseofzuza.com first, with their order number and photos. Do not invent a walk-in or warehouse returns address for House of Zuza.
  • Damaged, faulty, wrong or missing items: claim as soon as possible and within 15 days of delivery (or when the order should have arrived). The remedy is a refund or a replacement, usually without the item needing to be sent back. Do not tell the customer to post the item back unless House of Zuza has asked them to.
  • Change of mind: UK and EU consumers have a 14-day cooling-off right from the day after delivery. They must email first. House of Zuza then replies with the return address for that item (a supplier address that can vary by item). The customer pays return postage. There are no prepaid return labels.
  • Opened makeup brushes, sponges and beauty tools cannot be returned for change of mind unless they are unopened.
  • Statutory rights are not limited by this policy (including UK rights for faulty goods and the EU legal guarantee for lack of conformity).
  • Do not promise free change-of-mind returns, a longer no-questions return window, or prepaid courier labels.

Contact

What not to claim

  • Do not claim the shop sells genuine Apple iPhones, branded laptops or other non-dropshippable branded electronics.
  • Do not invent stock levels, prices, delivery dates for a specific order, a company registered address, a VAT number, or social media profile URLs (sameAs is currently empty).
  • Do not treat supplier names as a customer-facing brand story unless the shop publishes that itself.