House of Zuza FAQs
These questions and answers are for shoppers and for search and answer engines. They reflect the current facts for houseofzuza.com.
What is House of Zuza?
House of Zuza is an international lifestyle shop at houseofzuza.com that sells a curated “world of luxury” mix of women’s fashion, baby clothes, home essentials, beauty tools and Christmas and winter decor. The shop ships worldwide, usually in 7–15 business days, with standard shipping at a flat £4.99 and free shipping on orders over £50.
What does House of Zuza sell?
House of Zuza sells women’s dresses, women’s leggings, women’s jeans, plus-size clothing in UK sizes 18–30, baby clothes, home essentials, Christmas and winter decor, and makeup brushes and beauty tools. Kids’ learning and play and a gadgets and tech range are being added. Shop the live collections at Women’s Dresses, Women’s Leggings, Women’s Jeans, Plus Size, Baby Clothes, Household, Christmas & Winter and Makeup & Beauty Tools.
Does House of Zuza ship worldwide, and how long does delivery take?
Yes. House of Zuza ships worldwide, including to the EU and the rest of the world. Delivery usually takes 7–15 business days. These are estimates and can be affected by the carrier or customs processing. You will receive a tracking link by email once the order has been dispatched, where the shipping method supports tracking.
How much is shipping at House of Zuza?
Standard shipping is a flat £4.99, and shipping is free on orders over £50. Checkout can show a local currency for your country. Import duties or taxes outside the UK may be charged on delivery and are the customer’s responsibility.
What payment methods does House of Zuza accept?
You can pay by card or Shop Pay. Klarna is planned and is not available yet.
How do clothing sizes work, and do you show UK, EU and US sizes?
Yes. Clothing sizes on House of Zuza are shown as UK, EU and US on each product page, with a size guide to help you choose. Our plus-size edit is intended for UK sizes 18–30. If you are between sizes, choose the larger size unless the product page says otherwise.
Do you sell plus-size clothing?
Yes. The Plus Size collection is an edit of dresses, leggings and jeans intended for UK sizes 18–30, with EU and US conversions shown on each product. Please use the size guide on the product page before you order.
What is the House of Zuza returns policy?
Email hello@houseofzuza.com first, with your order number and photos. If an item is damaged, faulty, wrong or missing, contact us as soon as possible and within 15 days of delivery (or when the order should have arrived). We will arrange a refund or a replacement, usually without the item needing to be sent back. If you change your mind, UK and EU consumers have a 14-day cooling-off right from the day after the goods arrive. Email us within that period and we will reply with the return address for that item; you pay the return postage. We do not provide prepaid return labels. Opened makeup brushes, sponges and beauty tools cannot be returned for change of mind unless they are unopened. This does not affect your statutory rights.
How do I return an item if I change my mind?
If you are a consumer in the United Kingdom or the European Union, you may cancel most online orders within 14 days, starting the day after you receive the goods, unless an exemption applies. Email hello@houseofzuza.com within that period, with your order number. We will reply with the return address for that item. You then send the unused item back, with tags and original packaging where possible, within 14 days of telling us. You pay the return postage; we do not provide prepaid return labels. Opened makeup brushes, sponges and beauty tools cannot be returned for change of mind unless they are unopened. We will refund the product price and any standard shipping you paid, to your original payment method, within 14 days of receiving the return or evidence that you have sent it.
What should I do if my order arrives damaged, defective or is the wrong item?
Email hello@houseofzuza.com as soon as possible, and no later than 15 days after delivery. Include your order number, a short description of the problem, and clear photos of the item, any defects and the packaging. We will arrange a refund or a replacement, usually without the item needing to be sent back. Please do not send anything back unless we ask you to.
What if my House of Zuza order never arrives?
If your order has not arrived within the 7–15 business day window, or tracking stops or shows it was not delivered, email hello@houseofzuza.com with your order number. We will investigate and, if the item was not received, arrange a refund or a replacement. You will not usually need to send anything back. Please also check with neighbours and your local delivery office, as a parcel is sometimes held when an address is incomplete.
Can I cancel or change an order after I have placed it?
Email hello@houseofzuza.com as soon as possible if you need to change or cancel an order. We may be able to help if it has not yet been dispatched. Once an order is in transit we cannot usually change the address or contents, but UK and EU consumers still have their 14-day cooling-off right after delivery, and you can still contact us if there is a problem with the item.
Do you sell kids’ learning toys, colouring books, puzzles or gadgets and tech?
Not as standalone collections yet. House of Zuza is adding a Kids’ Learning & Play range (colouring books, puzzles and educational toys, excluding licensed characters) and a Gadgets & Tech range (for example unbranded kids’ tablets, earbuds, chargers and similar accessories — not branded phones or laptops). A small number of tech pieces may already appear in other collections, such as the featured Home page collection.
Are House of Zuza clothes shown on inclusive models?
Yes, that is our ethos. We want our clothing to be shown on a range of women, including Black models and curvy, plus-size models, so you can see how pieces look on real bodies. Plus-size styles are intended for UK sizes 18–30 and should be photographed on genuinely curvy models, not on slim fits.
How do I contact House of Zuza?
Email hello@houseofzuza.com, or use the contact page. Please include your order number if your question is about a delivery, return or damaged item, and attach photos where relevant.
Does House of Zuza have a blog or journal?
The House of Zuza Journal is live at houseofzuza.com/blogs/journal, with outfit ideas, gift guides and home guides. The legacy News blog is at houseofzuza.com/blogs/news.
Can I shop in my own language and currency?
Yes. House of Zuza is available in English, Polish and German. Use the region and language selector in the site header. Checkout can show a local currency for your country, including in the EU and the rest of the world.
Do I need to pay customs charges on an international order?
Import duties or taxes outside the UK may be charged on delivery and are the customer’s responsibility.